Small Business

QUALITY ASSURANCE

Quality is the bedrock of EMW’s business. An ISO 9001:2000 Certified company, EMW is committed to delivering excellence to our SeaPort-e customers, and to continual improvement of our processes through customer feedback and self-evaluation. Through the implementation of a solidly designed Quality Management System which brings quality awareness front-and-center in our daily activities, EMW ensures that each employee executes his or her job with implicit adherence to the processes that are shaping EMW into the high-performance, fast-growing company that we strive to be.

The essence of EMW’s attitude towards quality is summed up in our Quality Policy statement: “EMW, Inc. is committed to providing our customers with exceptional service, and to continually redefine ourselves by setting improved standards for our company, our products, our services, and our business practices.”

EMW delivers responsiveness and cooperation to all our GSA Alliant SB customers. Our commitment to customer satisfaction has been a recurring theme in this proposal. EMW fully supports the government’s move to performance based service contracts. We have demonstrated our pledge and dedication to customer satisfaction through compliance with TO requirements, integration of services, team management, controlling risk, phased start up, control of assigned GFP, and quality assurance. We are pleased to have many former government and military employees in our management team. These experienced personnel provide the appropriate background to ensure quality of services and customer satisfaction. Our goal is achieve the highest levels of cooperation between our customers, Team members, our collective employees and our management. We bring a sincere commitment to customer satisfaction through a base of financial strength, strong and proven management.