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Labor Category Descriptions
1. The Desktop Publishing Specialist is
responsible for assisting in business services forms and
graphics management and development in the enterprise's computing
environment including the development of specialized forms
and graphics relating to the business services area. Requires
5 or more years of experience and a Bachelor of Arts degree
in graphic design or experience in a related field.
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Uses both electronic
and manual form tools to develop forms and graphics,
including both paper and screen form graphic design |
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Develops forms and graphics for
daily operational support |
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Supports applications activities
that require specialized forms and/or graphics design |
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Recognizes and identifies potential
areas where existing forms and graphics policies and
procedures require change, or where new ones need to
be developed, especially regarding future business
expansion |
2. The Hardware Installations Technician performs
and coordinates the installation of remote computer equipment,
enterprise computing equipment, and telecommunications systems
including both voice and data systems. Requires 1 to 5 years
of experience in a related area, or trade school/military
certification.
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Coordinates and assists
with the installation of new or upgraded network systems
for the entire enterprise
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Provides vendor interface for the
delivery of equipment and coordination with the construction
department for physical facilities, electrical and
installation requirements |
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Coordinates the training schedule
of personnel and assists with training on equipment |
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Coordinates installations with help
desk support personnel |
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Coordinates the de-installation
of equipment in existing remote sites per requests from
operations |
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Identifies cause and corrective actions
for equipment problems at the enterprise |
3. The Senior Network Engineer assists
with configuring and maintaining the enterprise's LAN environment.
This includes implementation, configuration, coordination,
control, maintenance, troubleshooting, security, usage monitoring,
and the development of specialized procedures relating to
the use of the LAN environment within the enterprise. The
Senior Network Engineer is responsible for the evaluation,
selection and training of new products or services, comprehensive
systems analysis and progressive support methodologies for
all LAN applications. The Senior Network Engineer provides
direction and assistance to the subordinate network engineer
staff. Requires a Bachelor of Science degree in Computer
Science and 6 or more years of experience.
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Assists in system generation
and tuning, system configuration, upgrades, system
performance, system disaster recovery, tuning and usage
reporting |
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Develops tools and procedures for
daily operational support of LAN users |
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Supports development activities that
require specialized system programming relating to
the LAN environment |
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Performs LAN management services
including creation/modification of user profiles and
account management |
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Administers and monitors the procedures
used to create, modify and manage client accounts |
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Maintains the LAN systems filing
cabinets and associated system utilities to optimize
operating efficiency. Analyzes training needs of office
automation clients, develops classroom curriculum and
provides quality individual and group training programs
designed to ensure maximum utilization of equipment |
4. The Network Engineer assists
with configuring and maintaining the enterprise's LAN environment.
This includes implementation, configuration, coordination,
control, maintenance, troubleshooting, security, usage monitoring,
and the development of specialized procedures relating to
the use of the LAN environment within the enterprise. The
engineer is responsible for the evaluation, selection and
training of new products or services, comprehensive systems
analysis and progressive support methodologies for all LAN
applications. Requires 3 to 5 years of experience with a
Bachelor of Science degree in Computer Science or related
experience.
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Assists in system generation
and tuning, system configuration, upgrades, system
performance, system disaster recovery, tuning and usage
reporting
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Develops tools and procedures for
daily operational support of LAN users |
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Supports development activities that
require specialized system programming relating to
the LAN environment |
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Performs LAN management services
including creation/modification of user profiles and
account management |
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Administers and monitors the procedures
used to create, modify and manage client accounts |
5. The Network Technician is
responsible for the day-to-day operation of the enterprise
data communications networks including installation and repair
of terminals, modems, terminal servers, multiplexers, and
leased line equipment. Requires a Bachelor of Science degree
in Computer Science or a related field, or 3 to 5 years of
experience in a related technical field.
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Installs terminals,
modems and other equipment to support enterprise future
business growth and the movement and/or expansion of
enterprise units |
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Responds to problems called in and
repair the malfunctioning equipment quickly |
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Provides support for operations,
especially with network monitoring and diagnostic tools |
6. The Senior Network Specialist is
responsible for all aspects of network communications at
the enterprise including terminals, local area networks,
Communications with remote enterprise installations, problem
solving, vendor interfacing modem communications, technical
training, and network security. The Senior Network Specialist
must be familiar with LAN topology and software including,
MSAU, servers, LAN bridges and gateways, and access products
for the Internet. Requires 5 or more years of experience
and a Bachelor of Science degree in Computer Science.
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Assists in designing
and managing the enterprise network including wide
area and local area networks and Internet access |
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Provides input to management for
network design, procurement of network equipment and
supplies |
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Monitors and tunes the enterprise's
network for optimal performance |
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Acts as the primary interface with
equipment vendors for resolving problems |
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Establishes a growth
plan for the network to ensure the best quality service
in a state-of-the-art environment |
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Provides planning and technical support
for enterprise installations |
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Provides network support for operations
and the mainframe side of technical support |
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Provides web site programming and
development and corresponding user support |
7. The Senior Programmer/Analyst develops
procedures for the solution of well-defined, routine business
problems. The Senior Programmer/Analyst converts these procedures
into applications and programs required for computer solutions.
The Senior Programmer/Analyst provides direction and assistance
to the subordinate programmer/analyst staff. Requires a Bachelor
of Science degree in Computer Science and 5 or more years
of related experience.
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Maintains and modifies
existing applications programs |
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Writes new programs of moderate
complexity and scope, working with basic applications
systems designs and specifications and utilizing standards
procedures and techniques |
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Assists higher-level programmers
on the development of complex programs |
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Works on routine, well-defined analysis-type
problems related to a single activity or procedure
and having some variety and or moderate difficulty |
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Analyzes source and content of data |
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Works on computer programs
usually dealing with routine record-keeping types of
operations |
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Prepares programs requiring a wide
variety and extensive number of internal processing
actions |
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Participates in certain aspects of
user consulting, systems and analysis, general systems
design, and vendor contracts and detail systems design |
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Learns user functions, organization
and role in the enterprise to the extent required |
8. The Programmer/Analyst develops
procedures for the solution of a variety of well-defined
business problems, or for segments of complex and difficult
problems or systems. The Programmer/Analyst plans the computations
or processes necessary for computer solutions. Requires a
Bachelor of Science degree in Computer Science and 3 to 5
years of experience.
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Works independently on
routine assignments
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Receives instructions and guidance
on more complex assignments |
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Independently programs segments of
complex problems |
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Utilizes some evaluation of originality
but within accepted standards practices |
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Performs more difficult tasks under
close supervision |
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Performs all of the duties required
of a Programmer/Analyst as necessary to complete assignments |
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Prepares charts, tables,
and logic diagrams needed in problem analysis |
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Develops complete descriptions of
all specifications required |
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Develops common operations that can
be reused |
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Devises data verification methods
and standard systems procedures |
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Advises appropriate personnel on
the implications of new or revised systems |
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Participates in certain aspects of
user consulting, systems analysis, general systems
design, and vendor contracts and detail systems design |
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Learns user functions, organization
and role in the enterprise to the extent required |
9. The Senior Project Manager defines
computer systems requirements for the solution of difficult
business problems, and formulates procedures for the resolution
as well as developing, implements and maintains major systems.
The Senior Project Manager may be assigned to lead a major
systems development project or to manage the on-going maintenance
of a group related systems. Requires a Bachelor of Science
degree in Business Administration or more than 10 years project
management experience. An MBA is desirable.
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Develops and maintains
productive working relationships with project sponsors
and key system users |
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Assists users in prioritizing new
development projects, enhancement projects for existing
systems, and system maintenance requests |
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Recommends projects to management
and users for approval |
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Assesses alternative systems approaches
for workability and economic feasibility |
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Supervises and guides the detailed
design and development activities for entire applications |
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Estimates staff resource needs for
analysts, programmers, user personnel, consultants,
and equipment |
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Supervises Analysts and programmers
as appropriate |
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Plans team member work assignments
and schedules, and guides and monitors work performance |
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Reviews documentation and assures
it is complete, acceptable and in accordance with standards |
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Prepares regular project status reports |
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Formalizes project activities and
guides a project acceptance as a production system |
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Assists in the preparation of employee
evaluations as required |
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Makes recommendations regarding staffing
requirements and employee discipline, but does not
have the authority to execute decision in these areas
independently |
10. The Project Manager defines
computer systems requirements for the solution of difficult
business problems, and formulates procedures for the resolution
as well as developing, implements and maintains major systems.
The Project Manager may be assigned to lead a major systems
development project or to manage the on-going maintenance
of a group related systems. Requires a Bachelor of Science
degree in Business Administration and 4 years project management
experience.
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Develops and maintains
productive working relationships with project sponsors
and key systems users |
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Assists users in prioritizing new
development projects, enhancement projects for existing
systems, and system maintenance requests |
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Recommends projects to management
and users for approval |
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Assesses alternative systems approaches
for workability and economic feasibility |
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Supervises and guides the detailed
design and development activities for entire applications |
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Estimates staff resource needs for
analysts, programmers, user personnel, consultants,
and equipment |
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Supervises Analysts and programmers
as appropriate |
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Plans team member work assignments
and schedules, and guides and monitors work performance |
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Reviews documentation and assures
it is complete, acceptable and in accordance with standards |
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Prepares regular project status reports |
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Formalizes project activities and
guides a project acceptance as a production system |
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Assists in the preparation of employee
evaluations as required |
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Makes recommendations regarding staffing
requirements and employee discipline, but does not
have the authority to execute decision in these areas
independently |
11. The Technical Writer/Editor prepares,
disseminates and provides for the orderly safeguard of technical
documents. Proficiency in writing technical documents. Excellent
communications and writing skills. The Technical Writer/Editor
provides support in the area of technical editing by reviewing
the grammar, writing styles and syntax of quality materials
and technical reports. Provides support by assisting in rewrites
of quality materials and technical reports. Requires Bachelor
of Arts degree in English, Communications, or Journalism,
and 5 or more years of related experience.
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Manages publication process |
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Coordinates with related staff including
graphic designers and printers on projects |
12. The Senior Telecommunications
Technician is responsible for the installation,
problem diagnosis, repair and maintenance of a full range
of telecommunications equipment encompassing both analog
and digital technologies. The Senior Telecommunications
Technician addresses issues of availability and reliability
for voice, data, signal and image processing connectivity
within the local and remote customer sites to support enterprise
growth and the development of new business opportunities.
Requires a Bachelor of Science degree in Computer Science
and 5 or more years of related experience.
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Diagnoses and repairs
equipment as assigned from system level to bench or
component replacement |
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Responds to job assignments such
as work orders, engineering changes, and trouble calls
as required |
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Analyzes component requirements of
new and upgraded systems |
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Develops documentation to support
current and to test planned equipment configurations |
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Provides on-the-job training to user
or other technical personnel |
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Insures adherence to and documentation
of routine maintenance schedules |
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Provides planning and technical support
for enterprise installation as required |
13. The Documentation Specialist is
responsible for daily operation of the word processing center
to insure deadlines are met or exceeded and work produced
is accurate and meets clients requirements. Performs a variety
of applications in the enterprise's environment utilizing
software to provide timely and accurate production of client
requirements. Requires 1 to 5 years of relevant experience.
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Types material from varied
sources such as handwritten or typed copy and codes
it for machine operation according to procedures and
instructions provided for desired final format |
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Maintains daily priorities provided
by supervisor and adapts to priority changes when necessary
to meet the client's needs and to maintain flow of
work in the center |
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Maintains accurate record keeping
of word processing job numbers to assure responsive
information retrieval |
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Maintains accurate record keeping
of word processing time to assure accurate tracking
of time |
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Establishes and maintains a positive
working relationship with all enterprise employees
in the center and throughout the organization to optimize
working relationships |
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Strives to increase keyboarding,
formatting, language skills, and a level of technical
expertise to reduce cost and fatigue in the performance
of work |
14. The Senior Oracle Developer performs
client requirement analysis and application design documentation
preparation. Requires a Bachelor of Computer Science degree
or a minimum of six years of experience in a related field
with three to five years experience in Oracle.
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Provides Application
architecture design, Oracle databased logical/physical,
design and development |
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Provides Database and application
turning. Documenting and carrying out database and
application test plans |
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Deploying application to client/server
and Web environment. Oracle database installation and
administration |
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Specialized in building web enabled
database applications with Oracle 8/8i, Oracle Forms,
Oracle Reports, Oracle Designer 2000, Oracle Enterprise
Manager, Jdeveloper, PL/SQL, Java, JSP, Servlets, Enterprise
JavaBeans |
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Knowledgeable in Oracle Database
System (Architecture, Background processes, Database
logic/Physical Design, Back-up/Recovery). Certified
Oracle Application Developer |
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Also experience in application requirement
analysis, data modeling with ERWin; user interface
development with Visual Basic and PowerBuilder; application
testing, maintenance and support; application documentation;
MS Access, Unix, Windows NT, and MS SQL Server |
15. The Oracle Developer performs
set/up/implementing, upgrading and maintenance of Oracle
Applications (10.7NCA, r11.03, 11i) residing on Oracle 7.3,
8 8i databases with UNIX/NT environments. Requires a Bachelor
of Computer Science degree or a minimum of four years of
experience in a related field with one to three years experience
in Oracle.
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Expertise should include
the ability to recognize and recommend tuning and performance
guidelines along with providing backup/recovery support |
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Have knowledge of PL/SQL, SQL*Loader,
SQL*Plus, Oracle Forms, Oracle Reports, Oracle Parallel
Server, and server cartridge technology as well as
experience in Data Modeling, Erwin, Designer, Java,
Perl, and HTML |
16. The Hardware Support Technician is
responsible for the day-to-day support of the enterprise
computer infrastructure. Requires a High School degree and
a minimum of three to five years of experience in computer
technology.
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Required to diagnose
and repair computer equipment, to include, recovering
data from corrupt hard drives |
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Provides technical support for the
Help Desk Personnel and processing all computer equipment
requests for employees |
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Handling the setting up of all new
network accounts and personalizing the computer equipment,
testing of the equipment, processing hard drives requests
and maintaining equipment inventory |
17. The IT/Telecom Asset Technician travels
to customer sites and provides a range of services based
on customer requirements. Requires a High School degree and
a minimum of six years of technical experience in telecommunications
technology.
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Responsible for Barcode
labeling of equipment, site environmental report, site
engineering survey, scaled diagram of site and digital
imagery of site |
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Responsible for equipment interconnecting
cable identification and labeling, telecommunications
circuit identification and labeling |
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Responsible for all collected data
to be stored in a laptop computer for future downloading
to a central depository |
18. The Subject Matter Expert provides
high level consultation and has the qualifications to be
considered an industry veteran/expert in the functional field.
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Review and produce deliverables
and interface with senior management |
19. The Senior Technical Specialist provides
consultation, performs tasks, produces and reviews deliverables,
and management expertise in specific fields of Information
Technology to include database architecture design, Internet
architecture design, Network Engineering design, specific
software development systems engineering, etc.
20. The Technical Specialist provides
consultation, performs tasks, produces and reviews deliverables
in specific fields of Information Technology to include software
development, database development, Internet development,
Network Engineering, etc.
21. The Senior Technical Manager provides
planning, improvements and overall technical direction of
information technology and telecommunications projects.
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Responsible for timelines,
budgets, technical direction, and in progress reviews
for a specific project or multiple projects |
22. The Technical Manager provides
management of information technology and telecommunications
projects.
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Responsible for technical
direction and in progress reviews for a specific project
or multiple projects |
23. The Senior Systems Engineer provides
systems engineering management, planning, information security
planning, performance management, capacity planning, testing
and validation, risk assessment, benchmarking, information
engineering, security impact analysis.
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Analyzes and develops
technical documentation detailing the integration and
system performance or information security |
24. The Systems Engineer provides
systems engineering activities, under general direction,
to include systems planning, information security planning,
performance management, capacity planning, testing and validation,
risk assessment, benchmarking, information engineering, and
development and staffing of a systems engineering or security
management plan.
25. The Senior Integrator provides
the lead in defining and executing integration engineering
activities to include concept exploration and assessment,
systems integration, systems of systems integration, performance
management, technology assessment, testing and validation,
and development and staffing of a systems integration plan.
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Analyzes and develops
technical documentation detailing the integration and
system performance |
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Coordinate the activities of system
integration engineers |
26. The Integrator provides
integration engineering activities, under general direction,
to include concept exploration and assessment, systems integration,
systems of systems integration, performance management, technology
assessment, testing and validation, and development and staffing
of a systems integration plan.
27. The Senior Specialist manages
activities and provides direction in specific area of technical
or functional expertise. Review technical and functional
specifications.
28. The Specialist provides
support in specific area of technical or functional expertise.
Review technical and functional specifications.
29. The Senior Developer plans,
designs and manages complex software development tasks. Provides
coding, testing, and documentation for software development
projects. Supervises other developers.
30. Developer plans and
designs complex software development tasks. Provides coding,
testing, and documentation for software development projects.
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