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Labor Category (Effective January 1, 2004)
Labor
Price List(download  )
Labor Category Descriptions
1. The Desktop Publishing Specialist
is responsible for assisting in business services forms and graphics
management and development in the enterprise's computing environment
including the development of specialized forms and graphics relating
to the business services area. Requires 5 or more years of experience
and a Bachelor of Arts degree in graphic design or experience
in a related field.
• |
Uses both electronic and manual
form tools to develop forms and graphics, including both
paper and screen form graphic design
|
• |
Develops forms and graphics for daily
operational support |
| • |
Supports applications activities that require
specialized forms and/or graphics design |
| • |
Recognizes and identifies potential areas
where existing forms and graphics policies and procedures
require change, or where new ones need to be developed, especially
regarding future business expansion |
2. The Hardware Installations Technician
performs and coordinates the installation of remote computer equipment,
enterprise computing equipment, and telecommunications systems
including both voice and data systems. Requires 1 to 5 years
of experience in a related area, or trade school/military certification.
• |
Coordinates and assists with
the installation of new or upgraded network systems for the
entire enterprise
|
• |
Provides vendor interface for the delivery
of equipment and coordination with the construction department
for physical facilities, electrical and installation requirements |
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Coordinates the training schedule of personnel
and assists with training on equipment |
• |
Coordinates installations with help desk
support personnel |
• |
Coordinates the de-installation
of equipment in existing remote sites per requests from operations |
| • |
Identifies cause and corrective actions
for equipment problems at the enterprise |
3. The Senior Network Engineer
assists with configuring and maintaining the enterprise's LAN environment.
This includes implementation, configuration, coordination, control,
maintenance, troubleshooting, security, usage monitoring, and
the development of specialized procedures relating to the use
of the LAN environment within the enterprise. The Senior Network
Engineer is responsible for the evaluation, selection and training
of new products or services, comprehensive systems analysis and
progressive support methodologies for all LAN applications. The
Senior Network Engineer provides direction and assistance to
the subordinate network engineer staff. Requires a Bachelor of
Science degree in Computer Science and 6 or more years of experience.
• |
Assists in system generation
and tuning, system configuration, upgrades, system performance,
system disaster recovery, tuning and usage reporting |
• |
Develops tools and procedures for daily
operational support of LAN users |
| • |
Supports development activities that require
specialized system programming relating to the LAN environment |
• |
Performs LAN management services including
creation/modification of user profiles and account management |
• |
Administers and monitors the procedures
used to create, modify and manage client accounts |
| • |
Maintains the LAN systems filing cabinets
and associated system utilities to optimize operating efficiency.
Analyzes training needs of office automation clients, develops
classroom curriculum and provides quality individual and
group training programs designed to ensure maximum utilization
of equipment |
4. The Network Engineer assists
with configuring and maintaining the enterprise's LAN environment.
This includes implementation, configuration, coordination, control,
maintenance, troubleshooting, security, usage monitoring, and the
development of specialized procedures relating to the use of the
LAN environment within the enterprise. The engineer is responsible
for the evaluation, selection and training of new products or services,
comprehensive systems analysis and progressive support methodologies
for all LAN applications. Requires 3 to 5 years of experience with
a Bachelor of Science degree in Computer Science or related experience.
• |
Assists
in system generation and tuning, system configuration, upgrades,
system performance, system disaster recovery, tuning and
usage reporting
|
• |
Develops tools and procedures for daily
operational support of LAN users |
| • |
Supports development activities that require
specialized system programming relating to the LAN environment |
• |
Performs LAN management services including
creation/modification of user profiles and account management |
• |
Administers and monitors the procedures
used to create, modify and manage client accounts |
5. The Network Technician
is responsible for the day-to-day operation of the enterprise data
communications networks including installation and repair of
terminals, modems, terminal servers, multiplexers, and leased
line equipment. Requires a Bachelor of Science degree in Computer
Science or a related field, or 3 to 5 years of experience in
a related technical field.
• |
Installs terminals, modems
and other equipment to support enterprise future business
growth and the movement and/or expansion of enterprise units |
• |
Responds to problems called in and repair
the malfunctioning equipment quickly |
| • |
Provides support for operations, especially
with network monitoring and diagnostic tools |
6. The Senior Network Specialist
is responsible for all aspects of network communications at the
enterprise including terminals, local area networks, Communications
with remote enterprise installations, problem solving, vendor
interfacing modem communications, technical training, and network
security. The Senior Network Specialist must be familiar with
LAN topology and software including, MSAU, servers, LAN bridges
and gateways, and access products for the Internet. Requires
5 or more years of experience and a Bachelor of Science degree
in Computer Science.
• |
Assists in designing and managing
the enterprise network including wide area and local area
networks and Internet access |
• |
Provides input to management for network
design, procurement of network equipment and supplies |
| • |
Monitors and tunes the enterprise's network
for optimal performance |
• |
Acts as the primary interface with equipment
vendors for resolving problems |
• |
Establishes a growth plan
for the network to ensure the best quality service in a state-of-the-art
environment |
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Provides planning and technical support
for enterprise installations |
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Provides network support for operations
and the mainframe side of technical support |
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Provides web site programming and development
and corresponding user support |
7. The Senior Programmer/Analyst
develops procedures for the solution of well-defined, routine business
problems. The Senior Programmer/Analyst converts these procedures
into applications and programs required for computer solutions.
The Senior Programmer/Analyst provides direction and assistance
to the subordinate programmer/analyst staff. Requires a Bachelor
of Science degree in Computer Science and 5 or more years of
related experience.
• |
Maintains and modifies existing
applications programs
|
• |
Writes new programs of moderate complexity
and scope, working with basic applications systems designs
and specifications and utilizing standards procedures and
techniques |
| • |
Assists higher-level programmers on the
development of complex programs |
• |
Works on routine, well-defined analysis-type
problems related to a single activity or procedure and having
some variety and or moderate difficulty |
• |
Analyzes source and content of data |
| • |
Works on computer programs
usually dealing with routine record-keeping types of operations |
| • |
Prepares programs requiring a wide variety
and extensive number of internal processing actions |
| • |
Participates in certain aspects of user
consulting, systems and analysis, general systems design,
and vendor contracts and detail systems design |
| • |
Learns user functions, organization and
role in the enterprise to the extent required |
8. The Programmer/Analyst
develops procedures for the solution of a variety of well-defined
business problems, or for segments of complex and difficult problems
or systems. The Programmer/Analyst plans the computations or
processes necessary for computer solutions. Requires a Bachelor
of Science degree in Computer Science and 3 to 5 years of experience.
• |
Works independently on routine
assignments
|
• |
Receives instructions and guidance on
more complex assignments |
| • |
Independently programs segments of complex
problems |
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Utilizes some evaluation of originality
but within accepted standards practices |
• |
Performs more difficult tasks under close
supervision |
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Performs all of the duties required of
a Programmer/Analyst as necessary to complete assignments |
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Prepares charts, tables,
and logic diagrams needed in problem analysis |
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Develops complete descriptions of all specifications
required |
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Develops common operations
that can be reused |
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Devises data verification methods and standard
systems procedures |
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Advises appropriate personnel on the implications
of new or revised systems |
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Participates in certain aspects of user
consulting, systems analysis, general systems design, and
vendor contracts and detail systems design |
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Learns user functions, organization and
role in the enterprise to the extent required |
9. The Senior Project Manager defines
computer systems requirements for the solution of difficult business
problems, and formulates procedures for the resolution as well
as developing, implements and maintains major systems. The Senior
Project Manager may be assigned to lead a major systems development
project or to manage the on-going maintenance of a group related
systems. Requires a Bachelor of Science degree in Business Administration
or more than 10 years project management experience. An MBA is
desirable.
• |
Develops and maintains productive
working relationships with project sponsors and key system
users
|
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Assists users in prioritizing new development
projects, enhancement projects for existing systems, and
system maintenance requests |
| • |
Recommends projects to management and users
for approval |
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Assesses alternative systems approaches
for workability and economic feasibility |
• |
Supervises and guides the detailed design
and development activities for entire applications |
| • |
Estimates staff resource needs for analysts,
programmers, user personnel, consultants, and equipment |
| • |
Supervises Analysts and programmers as
appropriate |
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Plans team member work assignments and
schedules, and guides and monitors work performance |
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Reviews documentation and assures it is
complete, acceptable and in accordance with standards |
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Prepares regular project status reports |
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Formalizes project activities and guides
a project acceptance as a production system |
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Assists in the preparation of employee
evaluations as required |
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Makes recommendations regarding staffing
requirements and employee discipline, but does not have the
authority to execute decision in these areas independently |
10. The Project Manager
defines computer systems requirements for the solution of difficult
business problems, and formulates procedures for the resolution
as well as developing, implements and maintains major systems.
The Project Manager may be assigned to lead a major systems development
project or to manage the on-going maintenance of a group related
systems. Requires a Bachelor of Science degree in Business Administration
and 4 years project management experience.
• |
Develops
and maintains productive working relationships with project
sponsors and key systems users |
| • |
Assists users in prioritizing new development
projects, enhancement projects for existing systems, and
system maintenance requests |
• |
Recommends projects to management and
users for approval |
| • |
Assesses alternative systems approaches
for workability and economic feasibility |
• |
Supervises and guides the detailed design
and development activities for entire applications |
• |
Estimates staff resource needs for analysts,
programmers, user personnel, consultants, and equipment |
| • |
Supervises Analysts and programmers as
appropriate |
| • |
Plans team member work assignments and
schedules, and guides and monitors work performance |
| • |
Reviews documentation and assures it is
complete, acceptable and in accordance with standards |
| • |
Prepares regular project status reports |
| • |
Formalizes project activities and guides
a project acceptance as a production system |
| • |
Assists in the preparation of employee
evaluations as required |
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Makes recommendations regarding staffing
requirements and employee discipline, but does not have the
authority to execute decision in these areas independently |
11. The Technical Writer/Editor
prepares, disseminates and provides for the orderly safeguard of
technical documents. Proficiency in writing technical documents.
Excellent communications and writing skills. The Technical Writer/Editor
provides support in the area of technical editing by reviewing
the grammar, writing styles and syntax of quality materials and
technical reports. Provides support by assisting in rewrites
of quality materials and technical reports. Requires Bachelor
of Arts degree in English, Communications, or Journalism, and
5 or more years of related experience.
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Manages publication process |
• |
Coordinates with related staff including
graphic designers and printers on projects |
12. The Senior Telecommunications
Technician is responsible for the installation, problem
diagnosis, repair and maintenance of a full range of telecommunications
equipment encompassing both analog and digital technologies. The
Senior Telecommunications Technician addresses issues of availability
and reliability for voice, data, signal and image processing connectivity
within the local and remote customer sites to support enterprise
growth and the development of new business opportunities. Requires
a Bachelor of Science degree in Computer Science and 5 or more
years of related experience.
• |
Diagnoses and repairs equipment
as assigned from system level to bench or component replacement |
• |
Responds to job assignments such as work
orders, engineering changes, and trouble calls as required |
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Analyzes component requirements of new
and upgraded systems |
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Develops documentation to support current
and to test planned equipment configurations |
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Provides on-the-job training to user or
other technical personnel |
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Insures adherence to and documentation
of routine maintenance schedules |
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Provides planning and technical support
for enterprise installation as required |
13. The Documentation Specialist
is responsible for daily operation of the word processing center
to insure deadlines are met or exceeded and work produced is
accurate and meets clients requirements. Performs a variety of
applications in the enterprise's environment utilizing software
to provide timely and accurate production of client requirements.
Requires 1 to 5 years of relevant experience.
• |
Types material from varied
sources such as handwritten or typed copy and codes it for
machine operation according to procedures and instructions
provided for desired final format |
• |
Maintains daily priorities provided by
supervisor and adapts to priority changes when necessary
to meet the client's needs and to maintain flow of work in
the center |
| • |
Maintains accurate record keeping of word
processing job numbers to assure responsive information retrieval |
• |
Maintains accurate record keeping of word
processing time to assure accurate tracking of time |
• |
Establishes and maintains a positive working
relationship with all enterprise employees in the center
and throughout the organization to optimize working relationships |
| • |
Strives to increase keyboarding, formatting,
language skills, and a level of technical expertise to reduce
cost and fatigue in the performance of work |
14. The Senior Oracle Developer
performs client requirement analysis and application design documentation
preparation. Requires a Bachelor of Computer Science degree or
a minimum of six years of experience in a related field with
three to five years experience in Oracle.
• |
Provides Application architecture
design, Oracle databased logical/physical, design and development |
• |
Provides Database and application turning.
Documenting and carrying out database and application test
plans |
| • |
Deploying application to client/server
and Web environment. Oracle database installation and administration |
• |
Specialized in building web enabled database
applications with Oracle 8/8i, Oracle Forms, Oracle Reports,
Oracle Designer 2000, Oracle Enterprise Manager, Jdeveloper,
PL/SQL, Java, JSP, Servlets, Enterprise JavaBeans |
• |
Knowledgeable in Oracle Database System
(Architecture, Background processes, Database logic/Physical
Design, Back-up/Recovery). Certified Oracle Application Developer |
| • |
Also experience in application requirement
analysis, data modeling with ERWin; user interface development
with Visual Basic and PowerBuilder; application testing,
maintenance and support; application documentation; MS Access,
Unix, Windows NT, and MS SQL Server |
15. The Oracle Developer
performs set/up/implementing, upgrading and maintenance of Oracle
Applications (10.7NCA, r11.03, 11i) residing on Oracle 7.3, 8
8i databases with UNIX/NT environments. Requires a Bachelor of
Computer Science degree or a minimum of four years of experience
in a related field with one to three years experience in Oracle.
• |
Expertise
should include the ability to recognize and recommend tuning
and performance guidelines along with providing backup/recovery
support
|
• |
Have knowledge of PL/SQL, SQL*Loader,
SQL*Plus, Oracle Forms, Oracle Reports, Oracle Parallel Server,
and server cartridge technology as well as experience in
Data Modeling, Erwin, Designer, Java, Perl, and HTML |
16. The Hardware Support Technician
is responsible for the day-to-day support of the enterprise computer
infrastructure. Requires a High School degree and a minimum of
three to five years of experience in computer technology.
• |
Required to diagnose and repair
computer equipment, to include, recovering data from corrupt
hard drives
|
• |
Provides technical support for the Help
Desk Personnel and processing all computer equipment requests
for employees |
| • |
Handling the setting up of all new network
accounts and personalizing the computer equipment, testing
of the equipment, processing hard drives requests and maintaining
equipment inventory |
17. The IT/Telecom Asset Technician
travels to customer sites and provides a range of services based
on customer requirements. Requires a High School degree and a
minimum of six years of technical experience in telecommunications
technology.
• |
Responsible for Barcode labeling
of equipment, site environmental report, site engineering
survey, scaled diagram of site and digital imagery of site
|
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Responsible for equipment interconnecting
cable identification and labeling, telecommunications circuit
identification and labeling |
| • |
Responsible for all collected data to be
stored in a laptop computer for future downloading to a central
depository |
18. The Subject
Matter Expert provides
high level consultation and has the qualifications to be considered
an industry veteran/expert in the functional field.
• |
Review and
produce deliverables and interface with senior management |
19. The Senior Technical
Specialist provides
consultation, performs tasks, produces and reviews deliverables, and management
expertise in specific fields of Information Technology to include database architecture
design, Internet architecture design, Network Engineering design, specific software
development systems engineering, etc.
20. The Technical Specialist provides
consultation, performs tasks, produces and reviews deliverables in
specific fields of Information Technology to include software development,
database development, Internet development, Network Engineering,
etc.
21. The Senior Technical Manager provides
planning, improvements and overall technical direction of information
technology and telecommunications projects.
• |
Responsible for timelines, budgets,
technical direction, and in progress reviews for a specific
project or multiple projects |
22. The Technical Manager provides
management of information technology and telecommunications projects.
• |
Responsible for technical
direction and in progress reviews for a specific project
or multiple projects |
23. The Senior Systems Engineer provides
systems engineering management, planning, information security planning,
performance management, capacity planning, testing and validation,
risk assessment, benchmarking, information engineering, security
impact analysis.
• |
Analyzes and develops technical documentation
detailing the integration and system performance or information
security |
24. The Systems Engineer provides
systems engineering activities, under general direction, to include
systems planning, information security planning, performance management,
capacity planning, testing and validation, risk assessment, benchmarking,
information engineering, and development and staffing of a systems
engineering or security management plan.
25. The Senior Integrator provides
the lead in defining and executing integration engineering activities
to include concept exploration and assessment, systems integration,
systems of systems integration, performance management, technology
assessment, testing and validation, and development and staffing
of a systems integration plan.
• |
Analyzes and develops technical documentation
detailing the integration and system performance |
• |
Coordinate the activities of system
integration engineers |
26. The Integrator provides integration
engineering activities, under general direction, to include concept
exploration and assessment, systems integration, systems of systems
integration, performance management, technology assessment, testing
and validation, and development and staffing of a systems integration
plan.
27. The Senior Specialist manages
activities and provides direction in specific area of technical or
functional expertise. Review technical and functional specifications.
28. The Specialist provides
support in specific area of technical or functional expertise. Review
technical and functional specifications.
29. The Senior Developer plans,
designs and manages complex software development tasks. Provides
coding, testing, and documentation for software development projects.
Supervises other developers.
30. Developer plans and designs complex
software development tasks. Provides coding, testing, and documentation for software
development projects.
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